by Julie Holmwood
When you first become a manager you might think wow, look at me, I’m making something of my career. You are proud of your promotion and proud of all of the perks that go with the job; you might get a company car, your first company mobile phone, laptop … the list can be quite extensive.
It is fun, exciting and you can’t wait to tell all your friends
Then you go to work on Monday, you sit at your desk, start reading your emails and it starts … everyone wants something. People are asking you questions left, right and centre. You are being copied in on a hundred more emails per day than you ever were before and you are being asked for input to subjects you only ever debated and bemoaned amongst your colleagues.
Now you not only have to say something publicly in-front of your bosses but you have to do it without your colleagues help. Yikes!
Many people never receive any formal management training before they take on the role and yet they are expected, by their employer, their peers and their subordinates, to do a great job.
The question is, how can you be a fantastic manager, get great results and be the person that the majority of your team talk about as the best boss they ever worked for?
If you can be that person, two things will happen; you will have a happy time in the role and you will be in line for another promotion and/or being headhunted!
One way to get a feel for right behaviour is to think about the best boss you ever worked for. List the things that made them so great and use that as your model.
You don’t only need to pick the traits of your favourite boss; you can put in one or two characteristics from the rest that made them outstanding in a particular area. Basically you are trying to compile a list of your favourite ways of being managed. Your hot list of 'What Makes a Top Manager'
You can also add to that the areas you already have success of managing people in a positive way. So how about techniques you use with your spouse and your children? Of course, it should be both clean and adult.
Are there ways you encourage your family that gets them inspired to complete tasks you set for them?
Those same techniques might also work within your office.
Communication and Interpersonal Skills Are you already a good people person? Can you improve upon your interpersonal skills? Good communication is clear, it is concise and it let’s everyone that needs to know, know. Email is great for things that need to be traceable and for things that someone might need to refer back to; so if you are telling me something with five points that I won’t remember send it to me on email so that I can remind myself. But don’t only use email. Talking face-to-face is the number one when it comes to ideal ways to communicate; making time for your team is key to them feeling important and valued. Being valued is most often quoted as the key to contentment within the workplace
Attitude If you display a happy can-do attitude it will make you not only a pleasure to be around, but an inspiration to your colleagues, wherever they are on the corporate ladder. Your attitude is always up to you and you can change it in an instant. Look for the positives in everything. It will not only help your team, it will help you too
Command Respect Doing a great job yourself will make you eligible for respect. Combine that with fairness and approachability and you probably have a winning combination. Friendliness is optional; remember you don’t have to be best of friends with everyone you work with to enable you to work well together
Information Sharer It is your job as a manager to decipher the noise from above and translate it to the people below. Everyone feels better about their job when they know what is going on within their company and/or industry and how that is likely to affect them. There should be no gossip within this sharing (coming from you anyway). You should relay facts and then your interpretation of what that means. Do this in a group environment if it is general and in sub-groups or one-to-one if it is going to affect people differently.
Change Management As the manager you are responsible for managing the changes that affect your team and making sure that everyone knows where they are meant to be, what they are meant to be doing and what their role is now
Recognition and Reward Everyone but everyone loves to be recognised for a job well done and most people, no matter how long they have been in a role, like to know that what they are doing is recognised, appreciated and in line with the company’s directive. Take time to compliment people on their strengths. Give commendation where appropriate and encourage where you can.
Resolve Conflict Things don’t always go well and there will be moments of conflict within any team. Make sure to manage the resolution immediately you spot something is out of step. Leaving these things to grow is like leaving weeds in your garden; they grow deeper roots, become more established and will suffocate the young plants of success that you were nurturing
Being a great manager is more than reading an email or studying a few books. It is a genuine passion for the role and to helping making the lives of your team as enjoyably productive as possible. A great manager is strategic, decisive, organised and comfortable leading people.
When you get it right you will find that your team achieve amazing things and that will really be the moments when you will feel justifiably proud.
Author of 'Get That Interview' and 'Clickst@rt Your Career' Julie is The Job Seeker's Guide. She works with thousands of clients through her audio and web-based programmes, helping them get 'job search fit' and successfully navigate their way into that new role
Select clients are able to apply to work with Julie one-to-one
Before joining Churchill Brook in 2009, she spent twelve years as an international headhunter, where she successfully helped her clients recruit exceptionally well-matched people, who were passionate about doing a job well done. Julie is an expert at getting candidates noticed by companies and had one of the highest success ratios for CV submission to hire that we know of within the recruitment industry
Check out what some of her clients have said about her
© 2009 – 2013 Churchill Brook International
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Churchill Brook International are the respected Job Seeker's Guide. We help you navigate the tricky world of recruiters and hiring managers and get yourself 'job search fit' . Running a series of web-based programmes,show you how to turn your CV into an interview magnet and how to get from that initial meeting to a successful job offer. To get your FREE chapters of 'Clickst@rt Your Career' and job search articles go to www.churchillbrook.co.uk
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